BPO-A Positive Market Indicator

Keeping track of the value-add brought by platform BPO such as standardization, flexibility, scalability, customer intimacy and pay-as-you-use functionalities are areas that fit well in the Chief Financial officer’s agenda in the current market. There is an increasing demand for BPO vendors that are able to go extra mile and transform businesses as well as contribute to growth as opposed to traditional models.

Banking, financial services insurance, Telecom, utilities, travel and hospitality segments of the BPO industry are expected to go on with growth. Raise in competition will place pressure on price, skilled manpower, and creation of new business.

However, small and mid size businesses also set to grow from platform BPO. Within the outsourcing segment, the BPO activity creates an opportunity to enhance cost efficiency and also allows them to scale activities according to business growth.